A Review of my Stay at Al Messila Resort and Spa Doha

It is winter break over here in Doha for teachers and children and in light of Covid-19, I’m sure it does not come as a surprise that I opted out of traveling. I did, however, choose to do a short staycation to see different walls than the ones in my flat. My friend Jennifer and I decided to book a room at Al Messila Resort.

Al Messila is located in the Al Rayyan area of Doha. It’s nestled right off Doha expressway and across the street from the U.S. Embassy. We got a great rate as Qatar Foundation employees and I had heard good things about the resort. Jenn and I were really looking forward to some rest and relaxation.

Although the front desk consists of a few podium desks behind plexi/glass shields, the lobby is beautiful. The high ceiling is grand and the chandeliers majestic. There are several areas to sit surrounded by gold and beige decor. Your bags are checked by security and your temperature and etheraz apps are checked upon entry.

Although we requested two beds, the confirmation did say 1 King (which I should have checked prior) and changing to 2 beds would include at least an hour wait. We didn’t feel like adding an additional hour to our already rather late check in time of 4pm. Since we have traveled together before and are pretty good friends, we decided to share the bed.

We stayed in a deluxe room which was very spacious. I really appreciated the 6 piece bathroom including a separate shower and tub behind the same glass door within the bathroom, the rain shower head and double vanity. The room had a rather long hallway from the door to the bedroom, a wall mounted television, coffee maker, mugs, tea, King bed with 4 rather flat pillows, a table, 2 chairs and a chaise. Our room had a balcony facing the front of the hotel and highway. Next time, I’ll be sure to request a different view. The room was very clean with the exception of a nectarine which was under a chair on our balcony, upon check-in, and remained there throughout the duration of our stay. There were stains on our carpet and the bed was not very comfortable. In fact, my side felt very slept on and I had to move closer to the center of the bed to feel like I wasn’t sleeping on a slope. The Wifi was free though and it worked well. I am awarding the room 3 stars, for the great wifi, space, and wonderful bathroom; unfortunately, 2 stars were sacrificed due the bed, carpet stains and forgotten nectarine.

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The hotel grounds are beautiful, with lots of greenery and a large pool. There is a pool bar as well and all of the bartenders and pool staff are nice. Happy hour starts late around 7pm. The cigar lounge was clean and Daniel makes very good drinks. The star of the resort, though, is the Spa. As a hotel guest we were able to enjoy the spa amenities free of charge. You can even catch a golf cart over to the spa. If you are not a guest of the hotel, you can still access the spa for 15o QR. Jennifer and I spent about 2 hours at the spa going from room to room. We took part in the hydrotherapy pools, sauna, steam rooms, relaxation beds and rooms and even pole dancing and trampoline jumping in a pool. During our spa visit, we only saw 3 other guest, so we basically had it to ourselves. You can pay for other services as well, like facials and massages. I really wanted to experience a Turkish Hamam but due to covid, those weren’t on offer. Al Messila gets 4 stars for amenities. The only reason I deducted a star is because of the lack of dining options which unfortunately hits this resort in 2 areas. Let’s talk food and service.

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Let’s get right to the point, in this large beautiful hotel, why is there only 1 restaurant? Firstly, breakfast was not included (*correction, breakfast was included, we were not charged) but the buffet is very reasonably priced at only 38 QR and even though breakfast is buffet style, you can not go up and get your own food, precautions put into place due to Covid. This is fine, however, no one informed us about this even after we were sat at a table and left alone for some time. Eventually we called someone over and they explained that everything would be bought over to our table. They were informed about my vegan and Jennifer’s vegetarian diet prior. It took a while to receive our food but I was able to ask for specifics like potato wedges and sauteed veggies. A menu of what’s available would have been helpful, saved time and cut down on waste. Nevertheless we walked away full and satisfied. For lunch we ate outdoors. The chef prepared some vegetable dumplings and french fries for me. The dumplings and several sauces were tasty. That was on our first full day. But the second day was a disaster. We made breakfast reservations for between 9:30-10 and arrived around 9:45. We were told to wait in the lobby as there was already a queue of people waiting. No one took our names down or gave us a number to be called. We waited about 30 minutes before Jennifer said something to the host and we were finally seated. The host seemed to have no idea about our reservation. The restaurant was getting hammered hard and it showed. We requested to just order specific items from the buffet so that everything did not have to be bought over. I ordered simple potatoes and grilled mushrooms and tomatoes, Jennifer ordered avocado toast, and eggs benedict but forgot to tell them no meat, and they obviously forgot our dietary restrictions. They bought over eggs benedict on turkey and a side of meat. She re-ordered and I waited, and waited and waited. Then her fixed order came minus the toast, and I waited and waited. Then she finished and I still sat waiting. We pulled over someone who appeared to be a manager and told him the problem, that we were leaving and I was not paying, as I didn’t eat anything other than a piece of fruit. By this time, I am very upset. He apologized and insisted bringing over the food anyway. A few minutes later, he bought over a plate of mushrooms, sliced avocado and pre-packaged hash browns. The sight of this plate made me angry. It was not what I had ordered. It was not avocado toast. It was not cooked potatoes and the mushrooms were cold. By this time I am furious with the service and I didn’t hesitate in letting the hostess know. There were many complaining guest that day. The service and the food was awful. Knowing that it is winter break, people are not traveling outside of Doha like they used to, due to Covid, this hotel restaurant should have been better prepared. I left out of that restaurant very HANGRY and ready to leave the hotel altogether. I am awarding the restaurant/food and service, 2 stars due to everything mentioned. When I travel, food is high on my priority list especially because of the way I eat. If the food is not right, I usually don’t return.

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Things worth mentioning: On our check in day, we received fruit and truffles delivered to our room. This was a nice touch. Later that evening, tea was also delivered. Unfortunately for every good thing, something not so good happened. For instance, after we enjoyed in-room dining on the first night, we called for the tray and dishes to be collected but no one ever came to get them and the room started to smell. On day 2, we saw housekeeping in the hall when we left our room but they never cleaned our room. We had to call down to have our room serviced.

Final thoughts and message to the manager of the Al Messila: This review is based on my experience alone. Everything is true. I travel a lot and write many reviews. Al Messila is a beautiful resort but could definitely improve.

1. Provide a menu for the breakfast buffet so that people can make choices
2. Have a vegan menu available. The world is changing; more and more people are going green
3. Prepare for busier seasons with more experienced staff and write down reservations
4. Don’t bring people cold food- ever, unless it is supposed to be cold and make sure that everyone at the table gets their food
5. Keep customers informed. A customer should not have to call downstairs to find out why their room was not serviced
6. Ensure that room service collects in-room dining dishes or at least checks with the guest within an hour
7. Flip mattresses
8. Remove the nectarine off the balcony of room 3012 and get rid of the carpet stains
9. Move up the check-in time. Half the day is gone at 4pm and with a noon check-out time that isn’t even a 24 hour stay.

Al Messila receives 3 stars from me- Beautiful but below basic in food and service.

***Update: After contacting the hotel manager, Mr. Mallah, he arranged for me to return to try out Al Mesilla restaurant again. There were some major changes made and the brunch is very good. They had a whole section dedicated to just vegans. And it made me wonder, if that will always be there or was that just for me. The service was much, much better. The drinks were good too and so was the food. After this new visit and changes, I may be inclined to stay there again. I appreciate that the manager invited me back to have a better experience. I kind of wish he had covered a night’s stay along with the restaurant visit.